Bookings

Once you have completed the New Client Form and are on the books, it’s easy to:

• make a new booking
• establish a regular booking
• request a change to an existing booking

The Simple 7:

1. Name and number of clients
2. The pick up and drop off addresses
3. Pick up time and regularity (eg; one off, indefinite, weekly, etc.)
4. Purpose of booking (eg; medical appointment, shopping, going for a walk)
5. Do you require driving one way, or return?
6. Would you like us to stay after we drop you off, or do you need to make a separate return booking?
7. Are you an NDIS participant, or Self-Funded?

As much information as possible that you give us will assist in providing you with the best service and to match you with one of our supporters.

If you’re ready to go, click on the New Client Form tab and email through the form so we can start the ball rolling.

Thank you for choosing Carers That Drive as your preferred provider.

To ensure we have all the necessary information for Carers That Drive to provide the best possible services we require all new participant/clients to complete a ‘New Client Form’ PRIOR to a making a booking.

Download the relevant form and email the completed signed form to Ali Piper, NSW /QLD Operations Manager: info@carersthatdrive.com.au

NDIS New Client Form:

NDIS – electronic

NDIS – handwritten

Self-Funded New Client Form:

Non-NDIS – electronic

Non-NDIS – handwritten

Please get in touch with Ali should you have any further questions or queries regarding the form, or our services.

Carers That Drive have been operating on the Sunshine Coast since before COVID. 

We take client bookings from all over the Sunshine Coast region from Noosa to Caloundra/Bribie Island, and west to Nambour and Maleny. We will also take you to Brisbane for your speciality appointments on request.

If this is your first time using our service please get in touch to discuss what you need by calling us on 0403 696 690 or email infoqldsc@carersthatdrive.com.au and we will get back to you within 24 hours.

Once you have completed the form and are on the books, it’s easy to:

• make a new booking,
• establish a regular booking,
• request a change to an existing booking

Thank you for choosing Carers that Drive as your preferred provider.

Our services are aligned with the NDIS price guide and charge at a minimum of two (2) hours. Rates are variable depending on the time or day.

Please refer to the table below for NDIS Pricing Arrangements and Pricing Limits 2023-24 [valid from 1 July 2023]

Note: these support items enable a participant to engage in community, social and recreational activities. These support items can be delivered to individual participants subject to the rules set out in the NDIS Pricing Arrangements and Price Limits.

Evening, weekend and public holiday bookings are by quotation by request.

Other costs, such as tolls, mileage (in our car) and parking, are not included in the hourly rate.  These costs are paid separately by the client and can be added to your invoice.  We are happy to provide estimates on these costs per booking.

You can find more information on rates and pricing arrangements on the NDIS website.

Price and Payment for Support Services  

The price of NDIS supports is as set out in the NDIS Price Guide. The price of fee-for-service supports is the same as the price for the equivalent support service in the NDIS Price Guide. If the price for any NDIS support as set out in the NDIS Price Guide is increased, Carers That Drive is entitled to charge that increased price from the effective date of the new price guide.

Per the NDIS Price Guide: 

(a) Carers That Drive is compliant with the NDIA terms to use the Temporary Transformation Payment (TTP) conditional loading. Carers That Drive will use the TTP support lines where applicable. 

(b) Carers That Drive will claim payment for allowable and provided non-face-to-face supports and centre capital costs, either as a component of the quoted support, or as a separate item.  

If the Participant’s funding is managed by a plan nominee or a plan management provider, the Participant must provide relevant contact details to Carers That Drive before support services can commence and advise Carers That Drive immediately of any changes to the Participant’s funding arrangements.  

The Participant is responsible for ensuring that sufficient funds are available for the support services and all invoices are paid in a timely manner.  

If invoices are not paid in a timely manner, Carers That Drive may seek payment directly from the Participant or review the support services. If any NDIS supports are paid directly to the Participant, they will be treated in the same way as self-managed supports. For example, if the Participant receives NDIS funding for transport directly into the Participant’s bank account, Carers That Drive will invoice the Participant for the quoted transport services.  

The Participant must ensure that all invoices are paid within 14 days after the date of invoice. Carers That Drive may require the Participant to enter into a direct debit agreement before continuing to provide support services.  

Establishment Fee for Community Access

Carers That Drive is entitled to charge an establishment fee for community access, which is a fee that applies to all new NDIS participants in their first plan where they receive at least 20 hours of community access support per month. This payment is to cover non-ongoing costs for providers establishing arrangements and assisting participants in implementing their plan. Carers that Drive is entitled to draw against this budget as follows:

(a) if the Participant is new to the NDIS and new to Carers That Drive, Carers That Drive can charge the current NDIS price guide establishment fee against the Participant’s plan;

(b) if the Participant chooses to change providers, the Participant’s new provider can charge in accordance with the current NDIS price guide.

Goods and Services Tax  

All prices for NDIS supports are inclusive of GST if applicable. All prices for fee-for-service supports are inclusive of GST.

For the purposes of GST legislation, the parties confirm that:

(a) the Participant has a NDIS plan in effect;

(b) the supply of supports by Carers That Drive under this Agreement is a supply of reasonable and necessary supports that are specified in the statement of supports in the Participant’s NDIS plan;

(c) this Agreement constitutes a written agreement between Carers That Drive and the Participant; and

(d) the supply of supports pursuant to this Agreement is covered by one of the tables in the A New Tax System (Goods and Services Tax) (GST free  Supply – National Disability Insurance Scheme Supports) Determination 2021.  

The Participant agrees to immediately notify Carers That Drive if the Participant’s NDIS plan is replaced by a new plan or the Participant ceases to be a party to an NDIS plan.

Shared Bookings

Where possible and if all parties agree, Carers that Drive may offer shared bookings to the Participant with other participants.

Obligations of Carers That Drive

Carers That Drive agrees to:

(a) treat the Participant with courtesy and respect and communicate openly and honestly;

(b) consult with the Participant about how and when support services are provided and undertake periodic reviews with the Participant on at least a 6-monthly basis;  

(c) endeavour to give the Participant at least 24 hours’ notice if Carers That Drive needs to change or cancel a scheduled appointment to provide supports; 

(d) make information accessible to the Participant about the Participant’s rights to advocacy and how the Participant may give feedback and make complaints about the supports provided by Carers that Drive; 

(e) respect the Participant’s privacy and confidentiality in line with Carers That Drive’s Privacy Policy;

(f) provide support services that meet the Participant’s needs to a professional standard and with appropriate care, skill and otherwise in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013, the NDIS rules and the Australian Consumer Law; and 

(g) keep accurate records and issue regular invoices and statements in respect of support services provided to the Participant.

Obligations of the Participant

The Participant agrees to:

(a) treat Carers That Drive and staff of Carers That Drive with courtesy and respect and communicate openly and honestly; 

(b) inform Carers That Drive about how the Participant wishes the supports to be delivered to meet the Participant’s needs and talk to Carers That Drive if the Participant has any concerns about the supports  provided by Carers That Drive;  

(c) inform Carers That Drive as soon as possible about any changes to the Participant’s health, transport requirements or any other things that may affect the way Carers That Drive delivers supports to the Participant;  

(d) nominate an emergency contact person who is willing to be contacted at any time of day if an emergency arises and is willing and able to give instructions about the care of the Participant if necessary;

(e) comply with all safety directions given to the Participant by or on behalf of Carers That Drive;

(f) give Carers That Drive as much notice as possible if the Participant cannot attend or wishes to cancel a scheduled appointment;

(g) sign such forms as may be required to give Carers That Drive authority to access information held by the NDIA about the Participant if Carers That Drive needs that information to provide supports;

(h) inform Carers That Drive as to how the Participant’s NDIS funding is managed or if the way the Participant’s NDIS funding is managed changes; 

(i) inform Carers That Drive immediately if the Participant’s NDIS plan is suspended or changed, if the Participant stops being an NDIS participant, or if the Participant’s NDIS plan allowances are used up; and

(j) pay all Carers That Drive invoices on time and make sure that adequate funds are available to meet any direct debit payment due to Carers That Drive.